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Hands Up

Service Experiences

10% of services within the database were surveyed to assess needs and experiences. Results showed that providing support, companionship and participation in collective activities were the most common service aims. Continuing service provision flexibly during the Coronavirus pandemic posed challenges for services, particularly around digital exclusion. A common challenge faced by services was a shortage of staff and flexible funding to assist with daily running costs. Additionally, services felt more needed to be done to reach those most in need that may experience barriers to service engagement, including the perceived stigma surrounding loneliness.

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